1 reviews | Active since Oct 2017
Poor and cheap material for Furniture, Lack of communication
Poor furniture ever. Bought a Dining table and chairs combo, after 6 months the table was chipping (wheatbix) and chairs peeling. I asked Nozuko where to complain about them she said she will check with the warehouse and get back to me so they can resolve the matter...nothing happened. Later when I complained Sibongile told me they would send the courier services to pick them up for table fixing and chairs exchange, after a week of no communication I sent an email to her which she rep**** by saying management says the products are now out of warranty as it’s more than a year now despite the fact that I had communicated about them way before and during the lockdown there was nothing that could have been done. I will never spent a cent at Cielo...their products are made from cheap and I mean materials and they don’t care about their customers. How do you spend so much money only to enjoy the sitting for six months. Cielo you are cheap and you will not succeed if you continue like this.Make proper furniture!!!!!!!!
Thank you for your review.
We really sorry to hear of your service experience.
Due to your purchase being out of your 12-Month Warranty period, we are unable to process a Warranty Claim. We no longer have the items in stock, and the supplier warranty is no longer active due to the dates items were received in 2018.
The damages fall under wear and tear as per warranty policy, which is unfortunately no longer active. Unless otherwise specified for specific products, the default warranty on all our products sold is that of 12 (twelve) months.
We would like to apologize for your customer service experience.
As a valued customer we appreciate your business and support.
Sincerely,
The Customer Service Department
Thank you for your review.
We really sorry to hear of your service experience.
Due to your purchase being out of your 12-Month Warranty period, we are unable to process a Warranty Claim. We no longer have the items in stock, and the supplier warranty is no longer active due to the dates items were received in 2018.
The damages fall under wear and tear as per warranty policy, which is unfortunately no longer active. Unless otherwise specified for specific products, the default warranty on all our products sold is that of 12 (twelve) months.
We would like to apologize for your customer service experience.
As a valued customer we appreciate your business and support.
Sincerely,
The Customer Service Department
