LE
Lorraine E
1 reviews | Active since Aug 2021
30 Nov 2023, 20:40
Poor aftersales service !!!!
There is a disconnect between the showrooms and the delivery teams . 13 days And I still have no feedback of when my goods will be delivered ! There is a tracking system which also has no movement for the past 13 days !This will be the last time i purchase anything from this store ever again!!
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
01 Dec 2023, 09:37Good day Lorraine
Thank you for your feedback.
We apologise for the inconvenience caused.
As per our Terms & Conditions; delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase.
The sales agent will be in contact with you soon to provide more information.
Kind regards
Customer Service Team
Thank you for your feedback.
We apologise for the inconvenience caused.
As per our Terms & Conditions; delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase.
The sales agent will be in contact with you soon to provide more information.
Kind regards
Customer Service Team
Cielo's reply01 Dec 2023, 09:37
Official
Good day Lorraine
Thank you for your feedback.
We apologise for the inconvenience caused.
As per our Terms & Conditions; delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase.
The sales agent will be in contact with you soon to provide more information.
Kind regards
Customer Service Team
Thank you for your feedback.
We apologise for the inconvenience caused.
As per our Terms & Conditions; delivery of orders shall be handled by contracted third-party couriers and due to the logistical constraints specifically for Black Friday deals may take up to 3 (three) weeks from date of purchase.
The sales agent will be in contact with you soon to provide more information.
Kind regards
Customer Service Team