MS
Moodley S
1 reviews | Active since Jan 2024
18 Jan 2024, 15:29
Poor After Sales Services
Exceptionally poor after sales service. I bought 2 couches and returned 1( still wrapped in the plastic and unopened) . the return policy is exceptionally slow. they took long to fetch the couch and I still have not received my refund to date. I keep contacting the support service electronically but no one responds to my request on the status of my refund. I will not purchase anyrthing morefrom Cielo
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Cielo's replyOfficial
18 Jan 2024, 17:11Dear Sagie
We sincerely apologize for the inconvenience you've experienced with our after-sales service.
This falls short of our standards, and we deeply regret the delay in processing your refund.
We can confirm that your refund has been sent to our Finance Dept.
Your customer care agent will respond accordingly, regarding your proof of payment
We would like to once again apologize for any inconvenience incurred.
Kind Regards
Customer Care Team.
We sincerely apologize for the inconvenience you've experienced with our after-sales service.
This falls short of our standards, and we deeply regret the delay in processing your refund.
We can confirm that your refund has been sent to our Finance Dept.
Your customer care agent will respond accordingly, regarding your proof of payment
We would like to once again apologize for any inconvenience incurred.
Kind Regards
Customer Care Team.
Cielo's reply18 Jan 2024, 17:11
Official
Dear Sagie
We sincerely apologize for the inconvenience you've experienced with our after-sales service.
This falls short of our standards, and we deeply regret the delay in processing your refund.
We can confirm that your refund has been sent to our Finance Dept.
Your customer care agent will respond accordingly, regarding your proof of payment
We would like to once again apologize for any inconvenience incurred.
Kind Regards
Customer Care Team.
We sincerely apologize for the inconvenience you've experienced with our after-sales service.
This falls short of our standards, and we deeply regret the delay in processing your refund.
We can confirm that your refund has been sent to our Finance Dept.
Your customer care agent will respond accordingly, regarding your proof of payment
We would like to once again apologize for any inconvenience incurred.
Kind Regards
Customer Care Team.