1 reviews | Active since Jan 2014
Poor after sales service
They delivered a broken sofa/couch set that also didnt clip and connect together properly. Only after I made a noise the clips were repaired and the broken piece was replaced and not repaired like they insisted on. The rest of the furniture I bought like the coffee table and decorative mirror came a month and a half late. There was poor communication with little or no explanation for the delays in delivery. Everytime I demanded for feedback and demanded a refund I was usually sent from pillar to post. A few customer care staff really went out of their way to try to to help (like Avela Mawaba from the Distribution centre) but most of them, especially the people at the Ballito store where I bought the furniture from were not interested in being of help. Overall I was very unhappy and dissatisfied. Next time I will definitely take my money elsewhere.
Thank you for your feedback.
We are sorry to hear about your disappointing experience with the after-sales service.
It's unfortunate, you had to go through such a frustrating experience, and we completely understand your dissatisfaction. Your feedback is valuable, and it's important for businesses to be aware of areas where they can improve. We appreciate you acknowledging the efforts of certain after-sales staff.
Please note that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery. We will address your areas of concern and will endeavor to improve our customer service experience.
As a valued client, we would like to thank you for your business and support.
Kind Regards
Customer Care Team
Thank you for your feedback.
We are sorry to hear about your disappointing experience with the after-sales service.
It's unfortunate, you had to go through such a frustrating experience, and we completely understand your dissatisfaction. Your feedback is valuable, and it's important for businesses to be aware of areas where they can improve. We appreciate you acknowledging the efforts of certain after-sales staff.
Please note that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery. We will address your areas of concern and will endeavor to improve our customer service experience.
As a valued client, we would like to thank you for your business and support.
Kind Regards
Customer Care Team