VM
Vanessa M
1 reviews | Active since May 2024
02 Jun 2024, 21:11
Poor after sales service
I purchased several new furniture items from various retailers and was impressed by their service, however, I am dissatisfied with Cielo's after sales service. On 2 (two) seperate occasions I purchased items and was unimpressed by the handling of my complaint by a customer service agent. I am still waiting for a call from the customer services manager after logging a complaint almost 2-weeks ago about the quality of furniture delivered during the last purchase. The item is yet to be collected and my refund processed. Perhaps tomorrow I may receive a call! Order no. VAN06316
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Cielo's replyOfficial
03 Jun 2024, 10:50Dear Vanessa
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced with our after-sales service. This is not the level of service we strive to provide, and we deeply regret that we have let you down.
We take all feedback seriously and are committed to resolving your issue promptly. We will ensure that your concerns are addressed
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Kind Regards
Customer Care Dept.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced with our after-sales service. This is not the level of service we strive to provide, and we deeply regret that we have let you down.
We take all feedback seriously and are committed to resolving your issue promptly. We will ensure that your concerns are addressed
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Kind Regards
Customer Care Dept.
Cielo's reply03 Jun 2024, 10:50
Official
Dear Vanessa
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced with our after-sales service. This is not the level of service we strive to provide, and we deeply regret that we have let you down.
We take all feedback seriously and are committed to resolving your issue promptly. We will ensure that your concerns are addressed
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Kind Regards
Customer Care Dept.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience and frustration you have experienced with our after-sales service. This is not the level of service we strive to provide, and we deeply regret that we have let you down.
We take all feedback seriously and are committed to resolving your issue promptly. We will ensure that your concerns are addressed
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Kind Regards
Customer Care Dept.