Poor after sales service

I’ve bought a lot of furniture from Cielo and I’ve always been a fan. But not after my last order. Bought a R30k patio set and after waiting for almost 2 weeks for the delivery, to my surprise it got delivered unassembled.

The customer service lady is so rude and arrogant, told me it stated in the T&C’s. I explained to her that on the one bench alone there must be 30 lose parts, but the instructions are step 1 and step 2. You need to be an engineer to assemble this especially with these poor instructions.

I asked if they can send one of their contractors to assist, knowing I’ll pay, as I did this when I bought bunk beds from them a few years ago. She told me they dont assist and they dont have contractors.

I told her to process the refund and she said no problem.

Obviously not hard up for business. Good for them, I wont buy from them again