aC
antony C
1 reviews | Active since Apr 2015
22 May 2024, 11:21
Plastic sing mechanism broken on arrival
Wow we were told this is the BEST outdoor furniture shop. We ordered a outdoor garden swing bench and upon arrival the swinging mechanism is PLASTIC and broken go figure. We report it immediately and guess what guys, after much promise for sourcing a replacement part?? Or maybe just replace your broken swing bench, I am left for 7 days with just 0 feedback. Rather don't guys!!!
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Cielo's replyOfficial
22 May 2024, 12:29Dear Anthony,
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience, and we understand your frustration. This falls short of the standard of service we aim to provide. We apologize for the inconvenience caused by the defective swinging mechanism of your garden swing bench.Please rest assured that we take your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
Our Care supervisor will be in contact with you shortly.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience, and we understand your frustration. This falls short of the standard of service we aim to provide. We apologize for the inconvenience caused by the defective swinging mechanism of your garden swing bench.Please rest assured that we take your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
Our Care supervisor will be in contact with you shortly.
Kind Regards
Customer Service Team
Cielo's reply22 May 2024, 12:29
Official
Dear Anthony,
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience, and we understand your frustration. This falls short of the standard of service we aim to provide. We apologize for the inconvenience caused by the defective swinging mechanism of your garden swing bench.Please rest assured that we take your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
Our Care supervisor will be in contact with you shortly.
Kind Regards
Customer Service Team
Thank you for bringing this to our attention.
We're truly sorry to hear about your experience, and we understand your frustration. This falls short of the standard of service we aim to provide. We apologize for the inconvenience caused by the defective swinging mechanism of your garden swing bench.Please rest assured that we take your feedback seriously, and we are actively working on resolving this issue as quickly as possible.
Our Care supervisor will be in contact with you shortly.
Kind Regards
Customer Service Team