HM
Hlengiwe M
1 reviews | Active since Nov 2012
11 Jan 2020, 23:32
PLAIN OUT RIGHT INCONSIDERATE
Order No#32***7,Ordered and paid for in cash for X2 pedestals from this company during the Black Friday deal special ,received X1 pestal on the 4th Dec 2019 still waiting for the other one even after escalation .It’s the 11 Jan 2020 and still waiting.
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Replies (4)0
Replies (4)
Cielo's replyOfficial
17 Jan 2020, 10:55Dear Ms Mabuza
We regret to hear about the issues you have experienced with the short delivery on your order. Please accept our sincere apologies for the inconvenience and for any unnecessary delays in sort out the problem. We believe the issue has been resolved and that the other pedestal was delivered to you. We value your support and your feedback and we are committed to working at improving our systems to better serve our customers.
Warm regards.
Customer Services Department
Cielo's reply17 Jan 2020, 10:55
Official
Dear Ms Mabuza
We regret to hear about the issues you have experienced with the short delivery on your order. Please accept our sincere apologies for the inconvenience and for any unnecessary delays in sort out the problem. We believe the issue has been resolved and that the other pedestal was delivered to you. We value your support and your feedback and we are committed to working at improving our systems to better serve our customers.
Warm regards.
Customer Services Department
HM
Hlengiwe M's updateReviewer Update
18 Jan 2020, 13:20Good day
You say matter has been resolved but I am still sitting without the balance pedestal
You say matter has been resolved but I am still sitting without the balance pedestal
HM
Hlengiwe M's update18 Jan 2020, 13:20
Reviewer Update
Good day
You say matter has been resolved but I am still sitting without the balance pedestal
You say matter has been resolved but I am still sitting without the balance pedestal
Cielo's replyOfficial
19 Jan 2020, 09:30Good morning Ms Mabuza,
Our department forwarded the signed POD/Waybill for your order via email. We will be in touch telephonically to discuss further.
Sincerely
Customer Services Department
Our department forwarded the signed POD/Waybill for your order via email. We will be in touch telephonically to discuss further.
Sincerely
Customer Services Department
Cielo's reply19 Jan 2020, 09:30
Official
Good morning Ms Mabuza,
Our department forwarded the signed POD/Waybill for your order via email. We will be in touch telephonically to discuss further.
Sincerely
Customer Services Department
Our department forwarded the signed POD/Waybill for your order via email. We will be in touch telephonically to discuss further.
Sincerely
Customer Services Department
HM
Hlengiwe M's updateReviewer Update
19 Jan 2020, 14:48Good day
So are you implying that I am taking a chance with you guys and wanting an extra pedestal,wow .When the POD was signed one was under the impression that there’s X2 items you inside the box but only received one .Frankly I am sick and tired of this back and forth it’s either you confirm that you will replace the item or not ,So that I can sought from other providers that will give me a complete set of pedestals .
So are you implying that I am taking a chance with you guys and wanting an extra pedestal,wow .When the POD was signed one was under the impression that there’s X2 items you inside the box but only received one .Frankly I am sick and tired of this back and forth it’s either you confirm that you will replace the item or not ,So that I can sought from other providers that will give me a complete set of pedestals .
HM
Hlengiwe M's update19 Jan 2020, 14:48
Reviewer Update
Good day
So are you implying that I am taking a chance with you guys and wanting an extra pedestal,wow .When the POD was signed one was under the impression that there’s X2 items you inside the box but only received one .Frankly I am sick and tired of this back and forth it’s either you confirm that you will replace the item or not ,So that I can sought from other providers that will give me a complete set of pedestals .
So are you implying that I am taking a chance with you guys and wanting an extra pedestal,wow .When the POD was signed one was under the impression that there’s X2 items you inside the box but only received one .Frankly I am sick and tired of this back and forth it’s either you confirm that you will replace the item or not ,So that I can sought from other providers that will give me a complete set of pedestals .