Placing an online order at Cielo was the worse decision

I bought a Couch and some other items online in September 27 and immediately I received an email advising me that there is a missing piece in the couch which might delay the delivery and I was promised that my order will be delivered by mid October. October 15th came and passed and I have not received my order, after following up numerous times I was promised that the couch will be delivered by the first week of November. Today I am told that my order will be delivered by November 20th. This amounts to almost 2 months since I placed an order. This is the worse service I have ever received and the inconsistency in communication is just making things from bad to worse. I have always been a loyal customer of Cielo and I don’t think I will ever place an order again.

I would have appreciated their honesty to say they do not have the couch instead of making empty promises to their customers and not deliver.