1 reviews | Active since Mar 2014
PAYMENT FULL WITH NO DELIVERY
I am extremely worried after reading these reviews and I regret buying from this shop. I payed for my furniture in full on the 12 May ,R9865.00, and I was told THE DELIVERY will take 7-10 working days . I then called on the 24 May as my delivery hadn't arrived and no one called, I was then informed the lady that assisted me, Thembi never processed my order for delivery. Now Steve, the guy who assisted me over the phone,could only process my delivery on the 24 May, and I was told it will be delivered on the 31 May( of which I doubt, after reading some of these comments). How does a delivery take more than 15 TO 20 days? Also does it mean I will receive furniture that I cannot use, as I will not be able to assemble it? Should I be sitting at home and not go to work while I wait for delivery that might come for 15 to 20 DAYS? Had I not called, does it means I would have paid for furniture in FULL but NO FURNITURE.... Very Dissaponting!!!!!!! I WILL BE GOING BACK TO THE STORE TO GET MY MONEY BACK, AS THE SERVICE I AM RECEIVING IS EXTREMELY DISSAPOINTING AND I AM VERY AFRAID THAT I WILL RECEIVE FURNITURE I WILL NOT BE USING,AND I WOULD HAVE WAITED FOR 15TO 20 DAYS FOR NOTHING AND WHAT ABOUT THE MONEY I SPEND???!!!!!
Thank you for your review.
I would like to apologise for the delay in having your purchase processed. I have investigated and found the cause for the delay. The order was processed by one of our newly appointed sales representatives still undergoing training, but that the mistake was rectified by Steve and the items delivered on the 30th of May 2019.
I have since brought this matter to the attention of the store manager and received confirmation that there have been no similar incidents.
We trust you are happy with your purchase and hope that you will consider Cielo again for future furniture purchases.
Sincerely, CIELO On behalf of the Cielo management team
Thank you for your review.
I would like to apologise for the delay in having your purchase processed. I have investigated and found the cause for the delay. The order was processed by one of our newly appointed sales representatives still undergoing training, but that the mistake was rectified by Steve and the items delivered on the 30th of May 2019.
I have since brought this matter to the attention of the store manager and received confirmation that there have been no similar incidents.
We trust you are happy with your purchase and hope that you will consider Cielo again for future furniture purchases.
Sincerely, CIELO On behalf of the Cielo management team