1 reviews | Active since Jan 2022
Pay R33,000 at Ceilo and Get NO after sales service!
Pay R33,000 and Get no after sales service!
After recieving delivery of my Morris couch set on the 10/1/22 and logging a replacement compliant due to two recliners not working-I find myself 12 days later waiting on a Ceilo to resolve.
The resolution I have been offered is that I must package up the couches and they will have the courier collect. Clearly the Ceilo team have never tried to lift up one of gear couches.
I find myself calling Ceilo daily, no one calls me, no updates, neither are they communicating to the packaging company who arrived this morning to deliver, even after letting them know we cannot accept delivery.
When you ask for a contact from the field or office management eg area/regional/head of operations to discuss the matter, I am being told they don’t have this information.
To be honest, I have zero hope Ceilo will even care about this post.
Well, you want advice? Ceilo can sell fantastic but have no after sales process that are customer centric, even the staff lack basic conflict skils!
Sushen Moodley ***
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Kind Regards
Customer Care