Pathetic Service - I would like a refund ASAP

I have to possibly say that this is the worst service I have received from any company I have had to deal with. I bought a lounge set and the first issue was that I was not offered Scotchguard so I had to get the lounge set delivered and then have it Scotchguarded and wait a whole 12-13 hours before I could use the couch, thankfully I live alone so that was not an issue. The next day I requested the staff send someone from Cielo to assemble my couch which they reluctantly did saying they do not offer such a service, eventually they sent 2 of their sales people 1 being the same guy who assisted me and another sales person. They seemed rather annoyed that I requested they come and assemble my lounge set and they were so rough with my lounge set that they scratched the fabric with one of the legs for the lounge set. I immediately showed the sales people the scratch on the couch and told them it was not there before they arrived as no one had sat on due to The Scotchguard and the fact that it was on the floor due to it not being assembled. It took Cielo almost a month and half to come back to me as they were back and forth with the issue and misinformed by their branch staff. They then called me after a month and a half and said they will change my unit as I requested a refund, also note one her headboards I bought them had a wooden dent on it as well so that too had to be changed. They also use third party couriers who just deliver your goods they do not unwrap and assemble your goods. Long story short I was sent packaging to pack the Lounge set and the headboard which was so difficult to do as I am not a packer of furniture. They said t me they will mark it urgent and the courier takes 3-6 days to collect the goods. It’s been 6 working days and 10 Days in total the goods are still sitting wrapped in my lounge, it’s now so bad that I also had an injury during this week on the huge parcel sitting in the middle of my lounge. This was supposed to be marked urgent but it’s passed it’s maximum time and no one has followed up. Cielo this is not how a so called premium store treats their customers. Your service in the branch is pathetic, after my experience with You guys I still went back to buy an outdoor dining set, the sales rep pointed me to a pop up store to view the furniture with absolutely no assistance. I immediately contact Tru outdoor Luxury and the owner himself was so helpful and catered to my every need. Cielo your staff could learn from others how to provide excellent customer service. I will Never purchase anything from Cielo ever again. For anyone looking for impeccable service do visit Tru outdoor Luxury for quality furniture and the best customer service.