Pathetic service and poor quality furniture

We bought our garden furniture last year and sent an e-mail for the poor quality in December. Our furniture was collected in March just before lock down and communication has been no existent since then. I’ve been sending emails to Sibongile at customer service and nothing has ever materialized. For the collection of the furniture to take place I spent months and months arguing with the customer service people who **** about collection dates which never took place.

Yesterday I sent an e-mail to the head office manager Dilshaad, the Brooklyn store and customer service and still no response. I’m tired of going back an forth for a problem that was reported 7 months ago, and right now we have paid for something that is not here. I have asked for full refund and to cut ties with Cielo and hope this will be realized. I’m no longer interested in replacing the furniture with a new item, I want my money so that I may go elsewhere, where I can trust the people and their service. I wish never ever to deal with such a company.