Pathetic Service and False information to the customer

I had bought a couch on the 26 Of August 2023, which I decided to change the colour to a different colour which they agreed to have a stock. They said it was in PE I must pay the new delivery fee and packaging fee which will be sorted as I had communicated with them that I have an event this Saturday which was on the 05 October 2024, the call centre consultant who was helping Lebogang Matebele was off sick since last week Thursday I was calling sending email with no response because they said she was the one dealing with my query. How *********** is that because of their employee is off sick a customer gets inconvenienced. I am really inconvenienced because they have more than R60 000.00 that belongs to me which even the refund cannot happen ASAP which I am really inconvenienced I was going to get a couch somewhere else. I could have asked my refund and continue with life but now I’m stocked no couch no money. The services it is so pathetic. I really regret this whole transaction 😡 😡😡