Pathetic service and communication

I am extreme dissatisfied with the service I have received regarding the delivery of the bed I ordered from your store approximately one month ago.

I explicitly communicated with the salesperson during the purchase process that I required advance notice regarding the delivery schedule. This was crucial for me to ensure someone would be available to receive the delivery. Per your company's policy, deliveries are scheduled Monday to Friday.

Regrettably, on a Saturday, the delivery team arrived at my residence without any prior notification. As I was not home, they returned the product. Despite the significant inconvenience caused, I patiently awaited the rescheduled delivery. Unfortunately, it has now been a month, and the situation has not been resolved.

Please sort out your internal communication between Cielo and the Courier. It is a massive inconvenience to clients