JM
Jean M

1 reviews | Active since May 2014

07 Jan 2025, 08:49

Pathetic Service

I would rate them less than a 1. Their service is absolutely pathetic and besides a call centre, you cannot find another number to contact for any assistance. I purchased a table from their Table Bay Mall store in November 2024 and after waiting 2 weeks received delivery of a damaged table. I sent this back and was contacted a few days later and requested a replacement. To date, no one can tell me if a replacement was processed or not. Their after sales service is worst than pathetic.

You get transferred from one person to another wait endlessly for someone to pick up the call.

This is the most pathetic company that I have dealt with.

0
Replies (3)
Cielo
Cielo's reply07 Jan 2025, 09:55
Official
Dear Jean, 

Thank you for bringing this to our attention. 
We sincerely apologize for the lapse in communication from our after-sales team. 
This is not the level of service we aim to provide. 
Please note there was a delay due to the courier shutdown during a busy period, but we are now back on track. 
We will contact you shortly with an update. 

Kind Regards, 
Customer Service Team
JM
Jean M's update07 Jan 2025, 10:03
Reviewer Update
This is your standard response - if you look at the reviews you will notice that your service is consistently pathetic. You definitely dont aspire to improve your service. I have been told on numerous occasions that I will be contacted shortly - and I am still waiting for this call!
Cielo
Cielo's reply07 Jan 2025, 10:40
Official
Hi Jean, 

Thank you for taking my call and allowing me 2-3 hours to resolve your query.
I will call you shortly with an update on the way forward.

Kind Regards, 
Customer Service Team