PATHETIC SERVICE

We visited the shop four times before settling on the couch and only on one occasion did the salespeople attend to us. Upon enquiry we were emphatic that we needed to take the couch to Zimbabwe and hence needed to possess it in the next few days.

The salesman explained the ideal process but checked on the system to book and realised there was one at your Johannesburg stores which was readily available and a few more in PE enroute to Johannesburg. Ostensibly he booked the couch for us on the Sunday with a promise that he would follow up the next day to firm up our order and update us. Nothing of that happened and only on Tuesday when I phoned and enquired someone who answered and the phone confirmed that our couch is only on back order. I then left a message for the person who assisted us to phone me. A series of half-truths were said and in all this there was no remorse or acknowledgement of omission on the part of Cielo until I threatened to no longer want to deal with the salesperson and asked for the manager. I was shielded from the manager and promised that fortunately one was already in PE enroute to Johannesburg. The silver lining is that the lady who finally assisted me apologised (the first and only one after dealing with more than 4 people) PE stores people kept us updated. All in all, am not happy with my customer experience.