JB
Jaret B
1 reviews | Active since Feb 2023
10 Dec 2024, 10:04
Pathetic online store and service
Absolute worst online shop on the African continent! How can you mark items in stock and when you place the orders then get a mail saying unfortunately the item is no longer in stock and is on order???? We placed our order on the of 1st of December and only now is our order sitting at your warehouse in Port Elizabeth! 10 days after the order was placed. To make things even worse is that we cannot even have someone collect it from the warehouse as we have to wait for your delivery company to collect it then bring it to Cape Town! This is not how you do business. Absolutely ****ing pathetic
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Cielo's replyOfficial
10 Dec 2024, 11:02Dear Jaret,
We sincerely apologize for the issues you've faced with your order.
We understand your frustration with the stock availability and delivery delays.
This is not the experience we aim to provide, we will review the situation with our team to ensure better communication and more accurate stock updates.
We follow up with the courier as to when your order will be dispatched to Capetown.
Kind Regards,
Customer Service Team
We sincerely apologize for the issues you've faced with your order.
We understand your frustration with the stock availability and delivery delays.
This is not the experience we aim to provide, we will review the situation with our team to ensure better communication and more accurate stock updates.
We follow up with the courier as to when your order will be dispatched to Capetown.
Kind Regards,
Customer Service Team
Cielo's reply10 Dec 2024, 11:02
Official
Dear Jaret,
We sincerely apologize for the issues you've faced with your order.
We understand your frustration with the stock availability and delivery delays.
This is not the experience we aim to provide, we will review the situation with our team to ensure better communication and more accurate stock updates.
We follow up with the courier as to when your order will be dispatched to Capetown.
Kind Regards,
Customer Service Team
We sincerely apologize for the issues you've faced with your order.
We understand your frustration with the stock availability and delivery delays.
This is not the experience we aim to provide, we will review the situation with our team to ensure better communication and more accurate stock updates.
We follow up with the courier as to when your order will be dispatched to Capetown.
Kind Regards,
Customer Service Team