Pathetic Customer Service and Service Delivery!

The absolute worst furniture shop to deal with. I placed an order over 3 weeks ago. I received no confirmation of my order after being told that I would receive confirmation, even after calling the store multiple times and requesting confirmation of the order.

All 3 of the sales assistance that I spoke to could not find my order on the system. Each time I called, I was informed that they could not find the order on the system and then after a long while of being on hold, I was told that they had in fact found the order on the system, this went on for 2 weeks, each time I called (as I still had received no confirmation of my order).

I eventually spoke to the manager of the store who informed me that my order is only arriving at the end of September and I would receive it in October (I was not informed of this at any point in time). My order was placed in August and their delivery period is 7-14 days.

I still have not received confirmation of my order and I did not and still have not received any updates re the estimated date of delivery.

Cielo is not the store that you can receive efficient service at!