Pathetic customer feedback and care

Item: Cielo
Rating: 1
Author: Dwayne M

We placed an order for dining room chairs. I was informed that the chairs would be delivered this week. They gave me a waybill number and everything. Cielo distribution put me through to the courier who told me the stock would be loaded on Friday the 2nd of October from PE to JHB. Now today they tell me it’s on back order and I can only expect delivery in November. How do we go from “with the courier” to only getting in November. Today no one can give me an answer. This while I have payed cielo in full already. Absolutely pathetic.

Helpful (0)

Replies (2)

Cielo's replyOfficial

07 Oct 2020, 10:31

Good day Dwayne,

Thank you so much for taking the time to review Cielo.

I apologise for the inconvenience caused.

I have liaised with the store and I have asked them to provide you with correct feedback before close of business today.

Kind regards,

Customer Care

Cielo's reply07 Oct 2020, 10:31

Official

Dwayne M's updateReviewer Update

07 Oct 2020, 10:37

I must mention the only person to be of any assistance so far was Charlene at the distribution center.
I await the stores call and further feedback.

Dwayne M's update07 Oct 2020, 10:37

Reviewer Update

I must mention the only person to be of any assistance so far was Charlene at the distribution center.
I await the stores call and further feedback.