Pathetic after sales service from Ceilo on wrong delivery

I ordered a bed from Ceilo on the 28th of March. The bed was delivered on the 31st of March. Over the weekend of the 1st of April we realised the wrong bed was delivered. I logged a ticket with after sales servives on the 4th of April. Ticket number 72436. Today is the 11th of April and I have yet to receive any feedback on when the wrong bed will be collected and the correct one will be delivered. Daily phone calls leads to apologies but no clear resolutions. I was also told that they need to collect the wrong bed first before they can dispatch the correct bed. Due to protocol they cannot make an exception to collect and deliver at the same time even when they are in the wrong. We have been sleeping on a matress for a week. The after sales agent is always ooo everytime I call for follow ups. The servive is shockingly pathetic and I want the issue resolved before easter weekend.