CE
Christopher E
1 reviews | Active since Sept 2014
20 Dec 2024, 16:02
Pathetic after sales
We had ordered 14 chairs, with 3 of them having unbalanced legs resulting in instability. To get the company to help sort the problem out is next to impossible. Company could definitely do with a more involved dynamic management team. Lots clearly slipping through the cracks.
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Replies (1)
Cielo's replyOfficial
23 Dec 2024, 10:17Dear Christopher,
Thank you for reaching out and sharing your feedback.
We're sorry to hear about your issues with the chairs.
We take product quality very seriously and sincerely apologize for the instability you've experienced due to the unbalanced legs.
Thank you for reaching out and sharing your feedback.
We're sorry to hear about your issues with the chairs.
We take product quality very seriously and sincerely apologize for the instability you've experienced due to the unbalanced legs.
We also regret any difficulty you’ve had reaching the customer care agent to resolve this matter.
Your feedback about our management team and overall customer service is important to us, and this will be escalated
Your feedback about our management team and overall customer service is important to us, and this will be escalated
Please anticipate a call with an update regarding your query.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.
Cielo's reply23 Dec 2024, 10:17
Official
Dear Christopher,
Thank you for reaching out and sharing your feedback.
We're sorry to hear about your issues with the chairs.
We take product quality very seriously and sincerely apologize for the instability you've experienced due to the unbalanced legs.
Thank you for reaching out and sharing your feedback.
We're sorry to hear about your issues with the chairs.
We take product quality very seriously and sincerely apologize for the instability you've experienced due to the unbalanced legs.
We also regret any difficulty you’ve had reaching the customer care agent to resolve this matter.
Your feedback about our management team and overall customer service is important to us, and this will be escalated
Your feedback about our management team and overall customer service is important to us, and this will be escalated
Please anticipate a call with an update regarding your query.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.