Overall Cielo experience

My rating should be 5 stars just for the customer service department but my experience with Cielo had its pros and cons.

The sales rep from the Greenstone store and the customer service department were really helpful and efficient , however the lack of communication from their courier or delivery department can be frustrating for a customer.

The delivery of the table I was buying was delivered in 4 working days after I made the full payment so I was happy with their turnaround time. However, the delivery guy did not not contact me prior to delivering my order to check if I am available and what time is convenient for me. I could not track the order and was surprised to receive a call from him saying he has arrived to the delivery location with my order.

After receiving the order I was not happy with the finshes of the table I bought because it looked untidy compared to the picture I saw on their online store. I got in touch with a lady from the customer service department who was very helpful. She made sure that I was contacted to ensure that I am available so that the table can be collected at a convenient time for me. The only drawback was the fact that I was contacted for the collection and asked what time is convenient for me , however I had to wait for 3 hours after the agreed time and had to call the warehouse to check why no one has showed up to collect the table. Eventually the table was collected on that very same day.

After the collection, I got in touch with the customer service department again , and we did all the administration for my refund and the funds were returned to my account. My experience with the customer service department was very seamless and I really commend them for that.