EM
Elizma M
1 reviews | Active since Apr 2020
05 Sept 2020, 06:39
Outstanding refund for almost a month
I bought a bed from Cielo on the 10th of Aug 2020 online. My order was paid for already when I received an email stating that the bed I bought was not in stock and they might get stock mid October. It was not spesifiek on the website that the bed was out of stock. I requested a refund instead. Since then I have not yet receive my refund. Every time I mail or phone they tell me that will be in my account on a certain date but it never is.
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Cielo's replyOfficial
07 Sept 2020, 17:37Dear Elizma
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant confirms your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Customer Care Department
Cielo's reply07 Sept 2020, 17:37
Official
Dear Elizma
Thank you for your review.
I am truly sorry that you’ve had this experience with us.
We would like to apologize for the delay in having your issue resolved.
Please note that our stock is available to online and showroom clients. Depending when your order is attended to by the sales consultant, the lapse in time could affect stock availability. Items run on a stock chassis that is affected when a sales consultant confirms your order. At times our demand supercedes the available stock, hence the out of stock scenario. In these instances, the sales consultant will the contact you, to inform you and to discuss refund or option to be placed on back order. We therefore will guided by your decision.
Our Customer Agent will revert back to you regarding your refund.
As a valued customer. We would like to thank you for your business and support. We would once again like to apologize for the service experienced and inconvenience incurred.
Regards
Customer Care Department