ME
Martín Escobar

1 reviews | Active since Jun 2020

09 Jun 2020, 15:05

Other companies will perhaps value having costumers and loyal ones a little bit more.

Ordered 10 dining chairs. Had to argue for them to be delivered within stipulated time. Once delivered 8 (EIGHT) of the 10 chairs were defective. Only 20% defect free. Since then have had lots of promises (most of them unkept ). Promised emails following up. Nothing. Callbacks. Nothing. Warehouse asks when could they come to collect their DEFFECTIVE chairs so a technician could inspect them. (Perhaps a technician should have inspected them to ensure quality prior to shipping. Chairs were with chipped paint, scratched, or with defective powder coat. Found even a FOOTPRINT on one of the chairs. And cielo claims to have sanitized all items prior to delivery. So they’ve kept me on stand by. Me always having to chase them around since May 28. They got paid and still don’t have my items. I wonder if cuelo would let me keep my items if I didn’t pay.

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Replies (1)
Cielo
Cielo's reply10 Jun 2020, 10:39
Official
Dear Martin

Thank you for your review.

Please accept our sincere apologies for the inconvenience and any delay with the shipment of your  order. Together with our 3rd party couriers service, we are working hard to meet our customer's expectation during these challenging times.

Your order has been traced - an update will be communicated to you.

As a valued customer. We would like to thank you for your business and support.

Keep Well. Stay Safe,

Regards
Customer Care Department