CC
Christine C
1 reviews | Active since Apr 2022
23 May 2022, 10:13
Ordered and paid in full for couches on April 21
Ordered and paid in full for couches on April 21. Order 172930 and to date I have not received the couches which they confirmed should have been delivered by the weekend of the 18th May. The website full states 14days from full payment furniture will be delivered. You have to chase them up on all updates their teams do not do any due diligence to make customers aware on where their delivery is.
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Cielo's replyOfficial
23 May 2022, 10:29Dear Christine
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Your Sales Agent will keep you informed as soon as your item arrives.
Kind Regards
Customer Care
Cielo's reply23 May 2022, 10:29
Official
Dear Christine
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will investigate and update you regarding same. Your issue at hand will be given our utmost and urgent attention.
Your Sales Agent will keep you informed as soon as your item arrives.
Kind Regards
Customer Care