Order was damaged

Good day Evalu-Quants

We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by receiving damaged goods.

We understand your frustration regarding the replacement process and the delay in resolving the matter. As discussed during our recent communication, there have unfortunately been operational disruptions due to the severe weather conditions currently affecting several areas.

Please rest assured that your replacement remains a priority for us, and as promised, we will continue to keep you updated on any progress and next steps. We appreciate your patience and understanding during this time.

Kind Regards 
Customer Service Team