Order Problem - No Stock - No Reply
I ordered a headboard and 2 bedside tables. It showed in stock. 19/06/2025. The next day I received an email from Khanya Salamntu stating the delivery of the headboard would take 5 weeks. I rep**** to the email that I would rather cancel the headboard. No reply from them. I went to the whatsapp and then I got asked if I wouldn't rather want a different colour. I said NO refund the headboard. No answer again.
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Cielo's replyOfficial
23 Jun 2025, 09:41Dear Michael,
Thank you for taking my call and for bringing this to our attention.
We sincerely apologize for the lack of response and the inconvenience caused.
Your request to cancel and refund the headboard was noted and expedited.
You will receive confirmation and refund details shortly.
Kind regards,
Customer Service Team
Thank you for taking my call and for bringing this to our attention.
We sincerely apologize for the lack of response and the inconvenience caused.
Your request to cancel and refund the headboard was noted and expedited.
You will receive confirmation and refund details shortly.
Kind regards,
Customer Service Team
Cielo's reply23 Jun 2025, 09:41
Official
Dear Michael,
Thank you for taking my call and for bringing this to our attention.
We sincerely apologize for the lack of response and the inconvenience caused.
Your request to cancel and refund the headboard was noted and expedited.
You will receive confirmation and refund details shortly.
Kind regards,
Customer Service Team
Thank you for taking my call and for bringing this to our attention.
We sincerely apologize for the lack of response and the inconvenience caused.
Your request to cancel and refund the headboard was noted and expedited.
You will receive confirmation and refund details shortly.
Kind regards,
Customer Service Team