NS
Nosipho S
1 reviews | Active since Sept 2013
19 Dec 2024, 09:19
Order not received
I bought cookware on the 25th of November 2024. Today is the 19th of December and cookware is still not delivered. I called Skynet multiple times to follow up and track the delivery, but they themselves have no idea. This has been very frustrating experience and very poor service from both Cielo and Skynet.
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Cielo's replyOfficial
19 Dec 2024, 13:54Dear Nosipho,
Thank you for bringing this to our attention.
We apologize for the delay and frustration you've experienced with your cookware order.
This is not the level of service we strive for.
We are working with Skynet to locate and expedite your delivery and will keep you updated.
Thank you for bringing this to our attention.
We apologize for the delay and frustration you've experienced with your cookware order.
This is not the level of service we strive for.
We are working with Skynet to locate and expedite your delivery and will keep you updated.
Thank you for your patience, and we apologize again for the inconvenience.
Please anticipate a call from our aftersales department with an update on your order.
Kind Regards,
Customer Service Team.
Please anticipate a call from our aftersales department with an update on your order.
Kind Regards,
Customer Service Team.
Cielo's reply19 Dec 2024, 13:54
Official
Dear Nosipho,
Thank you for bringing this to our attention.
We apologize for the delay and frustration you've experienced with your cookware order.
This is not the level of service we strive for.
We are working with Skynet to locate and expedite your delivery and will keep you updated.
Thank you for bringing this to our attention.
We apologize for the delay and frustration you've experienced with your cookware order.
This is not the level of service we strive for.
We are working with Skynet to locate and expedite your delivery and will keep you updated.
Thank you for your patience, and we apologize again for the inconvenience.
Please anticipate a call from our aftersales department with an update on your order.
Kind Regards,
Customer Service Team.
Please anticipate a call from our aftersales department with an update on your order.
Kind Regards,
Customer Service Team.