KS
Khutso S
1 reviews | Active since Oct 2022
15 Jan 2025, 18:15
ORDER NOT DELIVERED
On the 20th of December i paid for outdoor furniture for my partner for christmas, on the 28th they delivered wrong order, delivering bedboards and chairs! i travelled to Thailand from the 30 December till 10 jan told them to sort it out but got no delivery. i got promised it will be delivered today 15 Jan but no one took my call and ive sent multiple emails to Chante Hobbs who is supposed to assist but not assistance !!! I cant even track the order as the order number shows delivered on distribution department. THIS IS THE WORST EXPERIENCE EVER!!! I even used the web chat on whatsapp still unsuccessful!!! DO NOT BUY FROM THIS STORE THEY KNOW NOTHING ABOUT CUSTOMER SERVICE
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Replies (2)
Cielo's replyOfficial
16 Jan 2025, 08:42Dear Khutso,
Thank you for bringing this to our attention.
We will look into your concerns immediately and contact you shortly with an update.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We will look into your concerns immediately and contact you shortly with an update.
Kind Regards,
Customer Service Team
Cielo's reply16 Jan 2025, 08:42
Official
Dear Khutso,
Thank you for bringing this to our attention.
We will look into your concerns immediately and contact you shortly with an update.
Kind Regards,
Customer Service Team
Thank you for bringing this to our attention.
We will look into your concerns immediately and contact you shortly with an update.
Kind Regards,
Customer Service Team
KS
Khutso S's updateReviewer Update
16 Jan 2025, 11:35ITS BEEN 4 HOURS AND STILL NOBODY HAS CALLED ME BACK!!!! HONESTLY THIS IS NOT ACCEPTABLE
KS
Khutso S's update16 Jan 2025, 11:35
Reviewer Update
ITS BEEN 4 HOURS AND STILL NOBODY HAS CALLED ME BACK!!!! HONESTLY THIS IS NOT ACCEPTABLE