NA
Neil A
1 reviews | Active since Oct 2020
08 Apr 2023, 10:48
Order never arrived
I ordered 2x dining room chairs which never arrived. Following up on the order the courier delivered it to the wrong address....and this is now my problem. Four follow ups later and four weeks later....with "i will get back to you after i have spoken to the couriers". To be honest this is not my problem. Send me new chairs or refund my money and recover your misplaced chairs later. Shocking service!
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
12 Apr 2023, 15:30Dear Neil
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase and delivery mishap.
We have been informed that your matter has been resolved and the couriers managed to locate your chairs. Apologies that you had to pick the items up.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase and delivery mishap.
We have been informed that your matter has been resolved and the couriers managed to locate your chairs. Apologies that you had to pick the items up.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Cielo's reply12 Apr 2023, 15:30
Official
Dear Neil
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase and delivery mishap.
We have been informed that your matter has been resolved and the couriers managed to locate your chairs. Apologies that you had to pick the items up.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
Thank you for your review.
We are truly sorry that you’ve had this experience with your purchase and delivery mishap.
We have been informed that your matter has been resolved and the couriers managed to locate your chairs. Apologies that you had to pick the items up.
Kindly accept our apologies for any inconvenience incurred.
Kind RegardsCustomer Care
NA
Neil A's updateReviewer Update
16 Apr 2023, 11:35Thank you for the apology and the effort in finding my chairs. I would recommend the customer care to follow up and phone back and that the time taken to close a ticket be tracked. It has been 5weeks, never doubted that you would solve it, however the turn around time and effort to get this sorted was extreme!
Regards
Regards
NA
Neil A's update16 Apr 2023, 11:35
Reviewer Update
Thank you for the apology and the effort in finding my chairs. I would recommend the customer care to follow up and phone back and that the time taken to close a ticket be tracked. It has been 5weeks, never doubted that you would solve it, however the turn around time and effort to get this sorted was extreme!
Regards
Regards