Order never arrived

I ordered a bed online on the 25th of May 2020 under Covid and understood I would be waiting a bit longer but not this long. On first inquiry I was told my bed was sent to Capetown by mistake. It then made its way back to JHB to Intertown Transports Depot from where it seemed to have gone missing. Since then I have been emailing, calling, online querying daily only to be told its in the warehouse or in the depot or its out for delivery with another provider. Needless to say a full month later I still do not have my bed. This is why South Africans are so reluctant to order online because our products never arrive. Cielo you are really giving eCommerce a bad name. I would never recommend your company to anyone for online orders. Your warehouse manager Anna and Customer Consultant Andiswa always promised to get back to me but never did. Only after much back and forth did I finally get an email but when responding with my dissatisfaction with the resolution I have still heard nothing. Why promise when you can not deliver on customer service