NM
Ntlhashana M
1 reviews | Active since Sept 2014
03 Feb 2022, 11:16
Open all the way and do proper complete check
Warning to customers on those products you buy covered. I bought a mattress topper few years ago. Today I removed the cover to wash it and to my surprise the toppers are actually torn in the middle. You can tell it was delivered as is, it's a pity I never removed the cover to check before. They tried gluing it together. Nonetheless I am disappointed. I feel so ******
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Replies (1)Cielo's replyOfficial
03 Feb 2022, 13:22Dear Ntlhashana,
Thank you for your review.
We would like to apologize for your Customer Experience.
As per Our Terms and Conditions we offer a 12 month Manufacturing warranty.
Your purchase was done in February 2020.
Kind Regards
Customer Care
Thank you for your review.
We would like to apologize for your Customer Experience.
As per Our Terms and Conditions we offer a 12 month Manufacturing warranty.
Your purchase was done in February 2020.
Kind Regards
Customer Care
Cielo's reply03 Feb 2022, 13:22
Official
Dear Ntlhashana,
Thank you for your review.
We would like to apologize for your Customer Experience.
As per Our Terms and Conditions we offer a 12 month Manufacturing warranty.
Your purchase was done in February 2020.
Kind Regards
Customer Care
Thank you for your review.
We would like to apologize for your Customer Experience.
As per Our Terms and Conditions we offer a 12 month Manufacturing warranty.
Your purchase was done in February 2020.
Kind Regards
Customer Care
