Online order returning issue

Item: Cielo
Rating: 1
Author: Thembi M

It's been 3 weeks now without my refund , bought a table online and requested to go return it , it took the 10 working days to fetch the table now they tell me I must wait until it reaches the ware house to get my refund it's been more than 15 working days since I requested a refund

Helpful (0)

Replies (3)

Cielo's replyOfficial

12 Mar 2026, 11:51

Good day Thembi

Thank you for contacting us.

As promised, we have sent you more information via email and will be keeping you updated throughout the day. Thank you for allowing us to resolve this for you.

Kind regards
Customer Service Team

Best regards,

Cielo's reply12 Mar 2026, 11:51

Official

Best regards,

Thembi M's updateReviewer Update

13 Mar 2026, 11:20

Thank you for assisting the refund was processed in my account

Thembi M's update13 Mar 2026, 11:20

Reviewer Update

Thank you for assisting the refund was processed in my account

Cielo's replyOfficial

13 Mar 2026, 11:21

Good day Thembi

Thank you for the feedback.

Have a wonderful weekend.

Kind Regards,
Customer Service Team

Best regards,

Cielo's reply13 Mar 2026, 11:21

Official

Good day Thembi

Thank you for the feedback.

Have a wonderful weekend.

Kind Regards,
Customer Service Team

Best regards,

Online order returning issue

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