1 reviews | Active since Jul 2022
One Clock, Three Deliveries
On 16 June we place an order for a wall clock and a canvass. On delivery, the clock was defective. I logged a query as soon as I could. Another delivery was made (same day exchange) and that clock proved defective too. A third delivery was arranged and that third clock has been working in good order since 5 July. The defective clock was collected the next day. All the thanks goes to Sune Nel (Customer Service Agent) who kept me update telephonically and via email. It is surprising that the products Cielo sells are defective - I would expect one item defective but not two in a row. Nevertheless, thanks to Sune for her speedy service. The 4 stars belong to her - it would've been 5 had it not been for the defective products.
We would like to thank you for your awesome commendation for Sune Nel. We will most definitely convey your sentiments to her and our Management Team. We sincerely apologize for the back and forth, but we are very pleased that Sune managed to resolve the matter for you. We appreciate your support. We hope to be of service again soon! As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care Department
We would like to thank you for your awesome commendation for Sune Nel. We will most definitely convey your sentiments to her and our Management Team. We sincerely apologize for the back and forth, but we are very pleased that Sune managed to resolve the matter for you. We appreciate your support. We hope to be of service again soon! As a valued customer, we would like to thank you for your business and support. Kind RegardsCustomer Care Department