MP
Marlouise P
1 reviews | Active since Feb 2025
06 Feb 2025, 14:25
Not very happy with the product or the service
Our offices bought all our chairs from Cielo. After a couple of months, the buttons either fell off or became lose. We contacted Cielo. They said they would replace them, and they did. But they wanted us to disassemble and pack up the damaged chairs for a courier to fetch. We told them to send someone to pack it up as this is not our fault or our job to do so. It took them 2 months to understand this. Then they send someone to pack it up and transport it to them. This driver was not very skilled at driving such a big truck and damaged one of our pillars so that we needed to replace it.
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Cielo's replyOfficial
06 Feb 2025, 16:04Dear Marlouise,
We are sorry to hear about your negative shopping experience with us.
Our couriers have strict policies and will not accept any items that are not packaged, which can make it difficult for us to find couriers able to assist with packaging.
We use third-party couriers and will be advising them about the issues you experienced with their driver.
We are glad to hear that the issue was subsequently resolved.
We pride ourselves on providing excellent service and high-quality products. We value your feedback and thank you for raising these points, as there is always room for improvement, and your input helps us on this journey.
Kind regards,
Customer Service Team
We pride ourselves on providing excellent service and high-quality products. We value your feedback and thank you for raising these points, as there is always room for improvement, and your input helps us on this journey.
Kind regards,
Customer Service Team
Cielo's reply06 Feb 2025, 16:04
Official
Dear Marlouise,
We are sorry to hear about your negative shopping experience with us.
Our couriers have strict policies and will not accept any items that are not packaged, which can make it difficult for us to find couriers able to assist with packaging.
We use third-party couriers and will be advising them about the issues you experienced with their driver.
We are glad to hear that the issue was subsequently resolved.
We pride ourselves on providing excellent service and high-quality products. We value your feedback and thank you for raising these points, as there is always room for improvement, and your input helps us on this journey.
Kind regards,
Customer Service Team
We pride ourselves on providing excellent service and high-quality products. We value your feedback and thank you for raising these points, as there is always room for improvement, and your input helps us on this journey.
Kind regards,
Customer Service Team