DL
Decoture L
1 reviews | Active since Oct 2022
13 Nov 2024, 16:51
Not the first rime.it.happened.
Cielo has lovely items and furniture, however, for ordering and paying 1 item in store, it took me (first in line), about 40 min. Something with the system.. blah blah. And changing my profile to the name of my client with my last order. Then they were.aypposed to let me know when the order is ready, but not a word or mail. By the time i felt it should be ready i called just to find out it was ready long ago. (All the while i have been keeping my client "hanging" about when i will deliver). Not the first time.
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Cielo's replyOfficial
13 Nov 2024, 16:59Good day Annie
Thank you for sharing your experience, and we sincerely apologize for the delays and miscommunication you encountered.
We understand how frustrating it must have been, especially when coordinating with your client.
While we are glad to hear you love our items and furniture, we take your feedback seriously regarding the ordering and notification process.
We'll review and improve our systems to ensure quicker checkouts and more timely updates on order status moving forward.
We truly value your business and will do our best to prevent similar issues in the future.
Your query will be addressed with the relevant showrooms to prevent this from happening again.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience, and we sincerely apologize for the delays and miscommunication you encountered.
We understand how frustrating it must have been, especially when coordinating with your client.
While we are glad to hear you love our items and furniture, we take your feedback seriously regarding the ordering and notification process.
We'll review and improve our systems to ensure quicker checkouts and more timely updates on order status moving forward.
We truly value your business and will do our best to prevent similar issues in the future.
Your query will be addressed with the relevant showrooms to prevent this from happening again.
Kind Regards,
Customer Service Team.
Cielo's reply13 Nov 2024, 16:59
Official
Good day Annie
Thank you for sharing your experience, and we sincerely apologize for the delays and miscommunication you encountered.
We understand how frustrating it must have been, especially when coordinating with your client.
While we are glad to hear you love our items and furniture, we take your feedback seriously regarding the ordering and notification process.
We'll review and improve our systems to ensure quicker checkouts and more timely updates on order status moving forward.
We truly value your business and will do our best to prevent similar issues in the future.
Your query will be addressed with the relevant showrooms to prevent this from happening again.
Kind Regards,
Customer Service Team.
Thank you for sharing your experience, and we sincerely apologize for the delays and miscommunication you encountered.
We understand how frustrating it must have been, especially when coordinating with your client.
While we are glad to hear you love our items and furniture, we take your feedback seriously regarding the ordering and notification process.
We'll review and improve our systems to ensure quicker checkouts and more timely updates on order status moving forward.
We truly value your business and will do our best to prevent similar issues in the future.
Your query will be addressed with the relevant showrooms to prevent this from happening again.
Kind Regards,
Customer Service Team.