JB
Johan B

1 reviews | Active since May 2020

11 Oct 2023, 08:39

Not so good.

Sharing a review is actually Cielo George wasting even more of my time. Being in the trade it was extremely frustrating dealing with Cielo George on issues that came up and faulty pieces that arrived on site. They were quick to exchange it, but what a mess getting the exchange orginaized. Although I gave very clear instrctions to the specific department that handles exchange and damaged items, delivery of the replacement items and collection of the broken items was a nightmare wasting even more of my time. The fact that everyting is handled by a third party courier does not make it easier, as now ther is an additional layer of communication that needs to be arranged, client to supplier to courier........ The first time I delt with Cieo George they made such a stuff up which I did not say anything about and got a round timber cutting board in the mail a few weeks later. It would appear that the people in certain positions either don't have the knowlage to handle logistiecs or just dont care to give good service...

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Replies (1)
Cielo
Cielo's reply11 Oct 2023, 10:08
Official
Dear Johan

Thank you for your review.

We're truly sorry to hear about the frustrations you've experienced with our showroom. 
Your feedback is valuable to us, and we take your concerns seriously. We deeply regret that your interactions with our company have not met your expectations, especially in dealing with issues and faulty pieces. 
 
Please note that we deem your customer experience as a vital component of our business. Please be assured that we take heed of your complaint and that we make every effort to continuously improve our customer service delivery.

We are hoping your dissatisfaction will be eased and that you will consider us again in the near future.

Thank you for your patience and consideration in this regard. 

Warm Regards,
Customer Service Team