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Mikateko M
1 reviews | Active since Oct 2025
13 Oct 2025, 10:50
Not satisfied
The reason for my bad review, the experience at the day of the service was good. After delivering the goods we failed to assemble the chair . I, then contacted the shop to notify them about my problem, that’s when they told me to pay R750 so they can send someone to come and assemble the chairs. I then refused because why was I not told about extra fees during the purchase. That’s when they suggested that I should bring the chair to shop for assemble. The process of taking them back cost time and fuel. The whole process was not on my schedule.
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Replies (1)Cielo's replyOfficial
13 Oct 2025, 11:30Dear Phajula Mikateko,
Thank you for taking the time to share your experience with us,
We’re sorry to hear about your experience and the inconvenience caused regarding the assembly process.
We appreciate you bringing this to our attention and will review it internally to ensure better communication in the future.
Kind regards,
Customer Service Team
Thank you for taking the time to share your experience with us,
We’re sorry to hear about your experience and the inconvenience caused regarding the assembly process.
We appreciate you bringing this to our attention and will review it internally to ensure better communication in the future.
Kind regards,
Customer Service Team
Cielo's reply13 Oct 2025, 11:30
Official
Dear Phajula Mikateko,
Thank you for taking the time to share your experience with us,
We’re sorry to hear about your experience and the inconvenience caused regarding the assembly process.
We appreciate you bringing this to our attention and will review it internally to ensure better communication in the future.
Kind regards,
Customer Service Team
Thank you for taking the time to share your experience with us,
We’re sorry to hear about your experience and the inconvenience caused regarding the assembly process.
We appreciate you bringing this to our attention and will review it internally to ensure better communication in the future.
Kind regards,
Customer Service Team
