Not ONCE, but TWICE!

I am absolutely dumbfounded by the shocking customer service I have received from the customer service department..I ordered 8 dining chairs, order arrived, 2 completely different colour, contact Customer Service Dept, have to go through a process of sending photos and more photos to proof it’s incorrect, have to pack the wrong items back and seal box, a week later, TWO chairs collected and only ONE replaced…days of contacting customer service department again, no apology, even an arrogant response of ‘I didn’t make the mistake’ So where does the buck stop at Cielo? Who takes responsibility for not one, but two mistakes? Surely when you mess up the first time, you actually have someone who is accountable to ensure it doesn’t happen again??? I’m still chairless, hence this review😡