Not impressed with the service received!

Cielo is dropping the ball now, I am not impressed by the service received!!!

I ordered 3 bar chairs on the 7th of March 2025 and following day they sent an email that my order was processed. Yesterday I decided to follow-up on my order because there had been no communication from them since the 8th of March.

I was told that the good had been damaged and the stock was sold out. I need to pick another colour so they can proceed. I responded to the email and picked another colour and asked to add an extra chair. I haven’t received correspondence and I’ve just sent another follow-up email. This is upsetting to say the least that I must follow-up on my order in order for me to be informed of issues when this should have been communicated with me right away.

I’m not impressed at all and it’s so sad because I love Cielo products but if this is the service I am goso by to receive I will have to stop shopping from them!!!