Not happy with service in store but Customer Service jumped in to sort out the issues

I ordered a new set of couches from Cielo and was promised a delivery date. However it did not arrive on the agreed date but soon after. When unboxing the coaches the one was scratched and the other missing a leg and damaged on the corner. I was referred to the Customer Service where they gave me an option on keeping the coaches and get a voucher or replace the coaches. I opted for the voucher to buy an extra coach. Was not happy initially with the service but the Customer Service centre was very helpful.