Not happy with resolve on my quiry

Bought a metal bed online Cielo website, after assembling the bed, realised section D holes were not opened..logged a quiry, first was asked to wrap the bed same way it wasdelivered; they will come fetch it (Bed is assembled just short last part that was not drilled right). Afterno responded to agent to remind management that the bed was not supposed to have left their warehouse without quality check, whoever distributed this item didn't not do due diligence. agent rep**** asking me for batch number, I responded batch number should be in your records of release from dispatch system. Asked the agent to send me management contacts. I'm not in happy with how my quiry in has an been managed. Still waiting.