AA
Africa A
1 reviews | Active since May 2024
17 May 2024, 10:27
Not customer friendly
Still well within my warrenty period, I had to pay R750 for a small bracket that got lost during my relocation from Cape Town to Job. Impossible.
Helpful (0)
Replies (3)0
Replies (3)
Cielo's replyOfficial
17 May 2024, 11:08Dear Albert Africa
Thank you for your feedback.
I'm sorry to hear about the inconvenience you've experienced regarding the lost bracket during your relocation. As part of our commitment to customer satisfaction and honoring warranties, we aim to resolve such issues promptly and fairly.
Thank you for your feedback.
I'm sorry to hear about the inconvenience you've experienced regarding the lost bracket during your relocation. As part of our commitment to customer satisfaction and honoring warranties, we aim to resolve such issues promptly and fairly.
Please accept our apologies for any confusion or inconvenience caused by the payment request for the replacement bracket. We understand your frustration, especially considering the circumstances of your relocation.
Unfortunately, the warranty doesn't cover the loss of parts, the warranty only covers manufacturing defects.
Rest assured, we value your business and your feedback.
Kind Regards
Customer Service Team.
Unfortunately, the warranty doesn't cover the loss of parts, the warranty only covers manufacturing defects.
Rest assured, we value your business and your feedback.
Kind Regards
Customer Service Team.
Cielo's reply17 May 2024, 11:08
Official
Dear Albert Africa
Thank you for your feedback.
I'm sorry to hear about the inconvenience you've experienced regarding the lost bracket during your relocation. As part of our commitment to customer satisfaction and honoring warranties, we aim to resolve such issues promptly and fairly.
Thank you for your feedback.
I'm sorry to hear about the inconvenience you've experienced regarding the lost bracket during your relocation. As part of our commitment to customer satisfaction and honoring warranties, we aim to resolve such issues promptly and fairly.
Please accept our apologies for any confusion or inconvenience caused by the payment request for the replacement bracket. We understand your frustration, especially considering the circumstances of your relocation.
Unfortunately, the warranty doesn't cover the loss of parts, the warranty only covers manufacturing defects.
Rest assured, we value your business and your feedback.
Kind Regards
Customer Service Team.
Unfortunately, the warranty doesn't cover the loss of parts, the warranty only covers manufacturing defects.
Rest assured, we value your business and your feedback.
Kind Regards
Customer Service Team.
AA
Africa A's updateReviewer Update
17 May 2024, 12:41Dear Sir / Madam thank you for your rapid response. From a customer focus perspective you have missed this one by far. Very little to do with the warranty. I paid R500 for a bracket that will definitely not cost more than R50. this bracket can fit in my shirt pocket I paid R250 for delivery. Now that is customer service. O and my surname is Africa.
AA
Africa A's update17 May 2024, 12:41
Reviewer Update
Dear Sir / Madam thank you for your rapid response. From a customer focus perspective you have missed this one by far. Very little to do with the warranty. I paid R500 for a bracket that will definitely not cost more than R50. this bracket can fit in my shirt pocket I paid R250 for delivery. Now that is customer service. O and my surname is Africa.
Cielo's replyOfficial
17 May 2024, 17:00Dear Albert Africa
We take heed to your dissatisfaction and would like to apologize for the service experience hereof.
Our supervisor attempted to call you to discuss further.
We will contact you directly and take this matter offline.
We thank you for your patience and consideration.
Kind Regards
Customer Service Team.
We take heed to your dissatisfaction and would like to apologize for the service experience hereof.
Our supervisor attempted to call you to discuss further.
We will contact you directly and take this matter offline.
We thank you for your patience and consideration.
Kind Regards
Customer Service Team.
Cielo's reply17 May 2024, 17:00
Official
Dear Albert Africa
We take heed to your dissatisfaction and would like to apologize for the service experience hereof.
Our supervisor attempted to call you to discuss further.
We will contact you directly and take this matter offline.
We thank you for your patience and consideration.
Kind Regards
Customer Service Team.
We take heed to your dissatisfaction and would like to apologize for the service experience hereof.
Our supervisor attempted to call you to discuss further.
We will contact you directly and take this matter offline.
We thank you for your patience and consideration.
Kind Regards
Customer Service Team.