CG
Charms G
1 reviews | Active since Nov 2018
08 Oct 2021, 22:44
NonOrder delivery
I will never order from Cielo Home again. False promises of delivery which never took place today between 12 and 1pm.. Then called to lie to us again. This time to indicate deliver would take place between 6 and 7pm the same day. They use Petals Express as service provider to deliver orders who just never pitch up. The most horrid experience. They treat their customers with utter disdain. Not even a phone call to keep us updated. To indicate they are late or lost or not coming. We are still waiting for our order.
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Cielo's replyOfficial
11 Oct 2021, 10:05Dear Charmaine,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Cielo's reply11 Oct 2021, 10:05
Official
Dear Charmaine,
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department
Thank you for your review.
We would like to sincerely apologize for the customer service experienced by you and also for all the inconvenience caused.
Please note that we deem your customer experience as vital component of our business.
Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.
We will address your areas of concern and revert back to you soonest.
Thank you for your patience and consideration in this regard.
Regards,
Customer Care Department