Nobody knows anything at Cielo

We placed an order with Cielo in August this year. They finally delivered a week ago and now the order was incomplete. We have half a bed. We had to follow up with Cielo and were referred to their customer care team. The customer care team cannot tell us anything. They have no idea when or if we will be able to get the bed. Nobody knows anything, we are just told to wait and hope. We recommended a refund but can't even come right with this. We have never experienced such diabolical service.