JM
J' Mude

1 reviews | Active since Feb 2017

21 Jun 2022, 10:55

No Stock and no confidence that stock will arrive in time or in country post order paid in full

Cielo operates a payment in full and then manufacture business. Most of their items are not available in stock, need to be manufactured locally and order imported once you have paid in full. This was not explained to us when we purchased our bed over 10 working days ago. At this point, we just want the stock delivered, as a complete order, with all in tact. We have been notified by the manager and sales consultant at the Design Quarters, Fourways Store that they still unable to determine with confidence when the bed will be available, and have kept moving the date forward. Not the company I would ever want to do business with going forward, stick to @Home and other stores who actually have stock and can gaurentee delivery ETAs!

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Replies (1)
Cielo
Cielo's reply21 Jun 2022, 11:37
Official
Dear J’ Mudely

Thank you for your review. 
 
We understand your concern and frustration but unfortunately the shifting of the eta’s is beyond our control as it is brought on by various factors eg. Shipping changes. 
 
As we can see the estimated arrival for your item is for the final week of June. 
 
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your item.
 
Your Sales Agent will keep you informed as soon as your item arrives.
 
We thank you for your patience and consideration in this regard.
 
Kind Regards
Customer Care