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MS
Mordechai S

1 reviews | Active since Apr 2018

07 Aug 2024, 14:30

No service no communication no delivery

I have purchased three bar stools from the branch in The Design Quarter and asked the sales lady for the ETA as I need them by the 9th of August and was told that will get delivery first week in August I came into the branch to be told ETA is next week the service and communication is non existent

0
Replies (3)
Cielo
Cielo's reply07 Aug 2024, 15:06
Official
Dear Mordechai, 

Thank you for brining this to our attention. 

We sincerely apologize for the lack of communication from our sales team.

This is not the level of service we strive to deliver, We will look into your query and provide you with a call and an email with an update. 

We are sorry once again for the delivery delay and the lack of communication. 

Kind Regards 
Customer Service Team. 
MS
Mordechai S's update12 Aug 2024, 08:14
Reviewer Update
Good day
Thank you for the response however
No call or email with an update has been received.
It seems that the lack of communication and service Is standard.




Cielo
Cielo's reply12 Aug 2024, 11:03
Official
Dear Mordechai, 

Please accept our apologies for the miss in communication. 

We have just been in contact with the relevant store and you will be receiving your call within the hour. 

Our customer care administrator will also email you and you will have direct contact with her on email if you have any more challenges with us. 

Kind Rehards
Customer Service Team.