WB
Winston B
1 reviews | Active since Oct 2018
05 Aug 2019, 17:47
No delivery of paid items
Went to purchase a bed for our child in the Table View Store in Cape Town. Paid for it was excited for the bed to be delivered. When we got the delivery not on the time scheduled, to our amaze it wasn't even the right bed. Had to pay someone to assemble it for the day and the guy couldn't evens. The sales consultant said its the warehouse fault the warehouse says its the stores fault. Me as the client still sitting without a bed that's paid for. And all they can say is sorry for the inconvenience. This store is over priced and has the worse customer service. I think a cleaner has better customer service then them. Worse mistake ever purchasing by Cielo Furniture will surely never buy there again
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Cielo's replyOfficial
29 Aug 2019, 17:02 Good day Winston,
Thank you for your review.
First of all, we would like to start by, once again, apologizing for any inconvenience caused. From our investigation it appears that the courier service made an error during the delivery process and this has understandably caused frustration. As a reputable furniture retailer, we have always taken responsibility for our mistakes and we therefore immediately made the necessary arrangements in order to correct our mistake. We received confirmation that the correct item was delivered and the incorrect item collected. We have furthermore discussed this matter with their management, as we regularly meet to discuss any service-related issues in order to improve our customer experience.
We are saddened to hear that you feel our items are overpriced and that we have the worst customer service. We pride ourselves in providing the best possible customer experience and therefore investigate every matter logged in order to be able to resolve as soon as possible. Kindly note that the majority of our products uses premium materials and our products and pricing cannot be compared with most other furniture retailers. For example, almost all wooden products such as TV cabinets, coffee tables, dining tables etc are manufactured from solid woods including teak, acacia, ash etc. Many of our leather couches features full grain a-grade leathers imported from Brazil and Italy. The majority of our outdoor furniture uses aluminium frames compared to steel.
We apologise for the disappointment caused and hope that you would consider giving us another chance.
Sincerely,
The Customer Care Department
On behalf of the Management Team
Cielo's reply29 Aug 2019, 17:02
Official
Good day Winston,
Thank you for your review.
First of all, we would like to start by, once again, apologizing for any inconvenience caused. From our investigation it appears that the courier service made an error during the delivery process and this has understandably caused frustration. As a reputable furniture retailer, we have always taken responsibility for our mistakes and we therefore immediately made the necessary arrangements in order to correct our mistake. We received confirmation that the correct item was delivered and the incorrect item collected. We have furthermore discussed this matter with their management, as we regularly meet to discuss any service-related issues in order to improve our customer experience.
We are saddened to hear that you feel our items are overpriced and that we have the worst customer service. We pride ourselves in providing the best possible customer experience and therefore investigate every matter logged in order to be able to resolve as soon as possible. Kindly note that the majority of our products uses premium materials and our products and pricing cannot be compared with most other furniture retailers. For example, almost all wooden products such as TV cabinets, coffee tables, dining tables etc are manufactured from solid woods including teak, acacia, ash etc. Many of our leather couches features full grain a-grade leathers imported from Brazil and Italy. The majority of our outdoor furniture uses aluminium frames compared to steel.
We apologise for the disappointment caused and hope that you would consider giving us another chance.
Sincerely,
The Customer Care Department
On behalf of the Management Team