No delivery and poor Customer Service

Having invited family to celebrate Christmas with us in or new home, we purchased a beautiful patio set from Cielo. The team validated all details (We double checked, as our location is slightly remote), paid the surcharge and received confirmation that goods will be delivered before Christmas.

Friday 15th the Couriers phoned, from a location 2h away, indicating that they are 'at our house'. After confirming they have the wrong address, they advised items will be correctly delivered the 16th (which did not happen). On 18th I received a voicemail (10:47) that they are at our location (not sure if they in fact were here), however I missed the call and subsequent calls back (10:54) to them went unanswered.

Subsequently we have made multiple phone calls, tried to escalate, and received little to no feedback from Customer Care. It is now the 20th, and while Managers indicate they will call back in 10min, or 1 hour, we receive no phone calls and have no idea what is happening. All is blamed on the Courier Company, and Cielo is taking no accountability and makes no effort to help resolve.

An extremely disappointing experience, zero communication, and no help from Customer Care to help resolve the matter. We are left to sit on the floor, thanks to Cielo's incompetence.